Terms and Conditions
Online Terms & Conditions of www.madewithoak.co.uk
By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders. These terms relate to sales over the Internet and by telephone for the web site www.madewithoak.co.uk. Separate terms and conditions apply to purchases made by any other methods with our company. The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you. We advise that you should not proceed with your purchase until you have read and agreed to these terms and conditions.
1: Our Company
We are Made With Oak Limited and are registered in England and Wales. Our company registration number is 11116563 and our registered office is at 38 Kennington Road, Preston, PR2 8BT. If you need to contact us, please email us at [email protected] for new enquiries or enquiries relating to existing orders. For issues such as damages and returns please email us at [email protected]. If you wish to call us please call us on 0800 433 7770. Please note we do not have a showroom.
2: How To Place An Order
2.1 You can place an order via our website www.madewithoak.co.uk following the prompts given or by calling us on 0800 433 7770
2.2 Once you have placed an order you will be contacted via e-mail within 24hrs (or next working day) with details of your order and further information. Please ensure you check the details are correct and contact us at your earliest convenience if anything is incorrect or not as expected. If any details do need amending on your order please kindly contact us to get these changed.
2.3 The successful placement of your order is deemed your acceptance of these terms & conditions. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. In the unlikely event that we are unable to accept your order, we will notify you as soon as possible. Non-acceptance of an order may be because of one of the following:
- The product you ordered being unavailable from stock
- A product pricing or description error
- Our inability to obtain authorisation for your payment
- We are unable to meet a delivery deadline you have specified.
3: Our Furniture
3.1 All our furniture is made from quality natural wood and accordingly appearances may vary. The majority of our items are handcrafted, and as a consequence, all sizes are offered as a guide only. It is virtually impossible to accurately portray the actual colour of natural wood product in a picture, due to differing screen resolutions, and natural variations from batch to batch. With regards to our wood furniture, we endeavour to give the best portrayal of colour, but we cannot accept colour or shade differences as evidence of defects. As a general rule, dark items look lighter in reality, and light items look darker in reality. A close match is more likely if two or more items are purchased at the same time because they will come from the same batch. If you wish to return an item because of a shade difference or any other reason, we are willing to offer a refund as long as our returns terms and conditions are met. However, collection costs will be at the customer’s expense, and the returned item must be re-sellable as ‘brand new’.
3.2 Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture you are buying handmade furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell only genuine rustic designs with varying degrees of distressing
from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc etc. Certain degrees of filler will be used on oak furniture this is common and very much part of the manufacturing process. Please note that our Indian items are usually of a very rustic nature and a heavy distressing is usually applied, this may appear as a dulling or rubbing effect to the waxed finish, knotty and grainy woods are used, this is as intended by the supplier.
3.3 The majority of our products are sold fully assembled, however on occasions certain pieces will need minimal assembly, this has been deemed fit to protect the item in carriage. All items needing assembly will be specified on the website and instructions for assembly will be provided.
3.4 Made to order items are made to the specification listed on the product page. The measurements can be altered on most items, but please ask for details as the price will change by approximately 30-50%. The Mottisfont range can be ordered in a natural wax finish or painted finish. If a colour is not selected when ordering any products in the painted Mottisfont furniture then it will be made in their standard cream paint finish. Made to order furniture (in all ranges) takes 6 to 8 weeks to finish but usually under 6 weeks. Sometimes it can take up to 10 weeks to finish the items during busier times. Please contact us if you need the item sooner than times advertised and we can quote you exact lead time.
4.1 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.
4.2 The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means.
4.3 The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.
4.4 We will not be bound to honour any online listed prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.
5.1 Payment for your order is made at the point of placing the order. We accept payment with most types of credit and debit card (Visa, Mastercard, Delta, American Express, Switch or Maestro). Alternatively, you can pay by cheque, which should be made payable to Made With Oak Limited and posted to our Head Office address. Products will not be despatched until a cheque payment has cleared in our bank. We also accept payment via Bank Transfer. Please contact us in order to obtain our banking details.
5.2 The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details or you have paid by bank transfer, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and upon completion of the above steps we have dispatched your order to you.
5.3 We are entitled to refuse any order placed by you.
5.4 All credit and debit card payments are made through a secure ePayment system. No financial information is kept or stored with our company. If you purchase multiple products on different days you will have to go through the payment process again.
6: Delivery (Free Delivery*)
6.1 We offer free delivery on all items of furniture. However, the free delivery offer excludes some postcodes and delivery surcharges apply. Please view our delivery information page for more information.
6.2 We aim to deliver all orders within 5-15 working days from the date of purchase. Sometimes the order may arrive earlier. In the unlikely situation that the order will not be delivered within the specified lead time, we shall contact you to advise. Please allow an additional 5 working days for deliveries to surcharge areas.
6.3 The standard free delivery service is generally a one-man delivery and assistance may be required for large and bulky items. Additional upgrades to the delivery service are available such as a two man delivery, white glove service, assembly service, choice of day delivery and Saturday delivery. Please read our delivery page for more information.
6.4 Orders totalling less than 30kg may be dispatched via a parcel service.
6.5 For all orders – any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.
6.6 You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery staff considers that access is unsafe then we will not deliver the goods until safe access is provided.
6.7 If your order has been scheduled for delivery and you are unable, for whatever reason to take delivery of your goods on the confirmed delivery date arranged by either us or our carrier or we are unable to deliver the goods due to there being no safe means of access to the place of delivery or it is not possible for the driver(s) to deliver the item(s) or you are not available at the time pre-arranged on the day for delivery we shall be entitled to either cancel your order and refund your payments less the aborted delivery charge charged to us by the carriers or arrange a re-delivery once payment is made for the re-delivery. The re-delivery price will be the same price charged to us by the delivery company. If a delivery does fail and it is not the fault of the delivery company nor Made With Oak then you will be liable to pay the re-delivery charge or get a refund less the delivery charge regardless of our free returns policy.
6.8 If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.
6.9 If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof. If there is any damage to the property then Delivery Company will solely be responsible as the delivery is done by external company. We will do everything possible to help you resolve the issue. It is customer’s responsibility to remove any tripping hazards, furniture, ornaments or wall fixtures that will constrict the path. Please note that our drivers are not allowed to remove their shoes due to health and safety reasons. It is the recipient’s responsibility to protect floors and carpets.
6.10 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of www.madewithoak.co.uk or any reasonable rescheduling of delivery.
6.11 Items ordered on an express service are usually delivered within 1-2 working days
6.12 By assembling the goods this we deem as acceptance and the products can therefore not be returned.
7: Returns, Refunds and Your Right to Cancel
7.1 Under the distance sellers act you have the statutory right to return any products you have purchased within fourteen (14) working days after delivery for any reason. Products must be kept in the same condition as when purchased and in the same packaging in which they were delivered, see below for further details. N.B. For hygiene reasons mattresses are not covered by our returns policy. Any items from the Mottisfont range do not carry the same returns policy (see further details below). If you have chosen the then the items can’t be returned. Please note if we have offered assembly service then it’s down to customer to refuse the order before items are assembled to qualify for change of mind return.
7.2 We offer a 30 day free returns policy on all orders. The items must be in their original condition, unused and also in their original packaging. We will require photographic evidence of the items being fully packaged prior to collection being arranged. Once the item has been collected we shall issue a full refund less any delivery charges paid at the point of orders such as two man services, white glove services, assembly services and/or any delivery surcharges. Please note that the free returns policy does not apply when a delivery fails (as mentioned in 6.7 above). If an item has been bought and it has allowed you to take advantage of any of our offers advertised such as 10% discount on orders over £1000 and one of these items are then returned and the order value falls below £1000 then the refund will be calculated accordingly.
7.3 Self-assembly items that have been constructed must be returned disassembled in their original packaging. A fee may apply to assembled self-assembly items that are returned dependant on the level of construction/usage.
7.4 After this 30 day period has expired we will be unable to accept returns of any items. For an item to be classified as faulty the product must be in less than perfect condition, dysfunctional or of un-merchantable quality at the time of delivery. A fault may also be classified as a defect which manifests itself within a reasonable period of time after delivery which can be attributed unanimously to a manufacturing defect or poor quality workmanship and not due to maltreatment by the customer.
7.5 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.
7.6 If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 30 days of the date you receive them. Any defects or damages must be reported to us within 30 days and we must be emailed images/photos before any return, refund or replacement is carried out. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided. We reserve the right to refuse return of items should the original packaging not be available to allow the safe return via our carriers. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase.
7.7 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
7.8 Mattresses are currently not covered by our returns policy. We will repair or replace damaged goods however, for hygiene reasons we cannot offer returns for any other reasons.
7.9 The Mottisfont range is made to order and therefore we do not offer a full refund. In the case where a customer would like to cancel an order that includes the Mottisfont Collection, we will refund the customer 60% of the order amount. The remaining 40% will not be refunded and will be passed on to the manufacturer as a re-stocking fee for the products.
7.10 Made With Oak will not be liable for any damage or loss caused by the 3rd party carriers within your property.
7.11 Additional amounts paid for services such as Two Man Delivery, White Glove Service, Express/Pallet Deliveries, Choice of Day and Weekend Delivery services are none refundable once service has been completed.
7.12 After 30 days if an item develops a fault then we will either repair, replace or offer alternative product. All orders are covered for manufacturing faults within a statutory period of one year. Any problems developed after this period will be looked at on an individual case by case basis.
7.13 It is down to the customer to measure access to the property to prevent any access issues on day of the delivery.
7.14 If the Seller does not have sufficient stock to be able to deliver the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or re-credited to your account and the Seller will be notified via phone call or email. The refund will be made as soon as possible and the Seller will not be obliged to offer any compensation for disappointment suffered.
7.15 If the customer has collected the goods either from our distribution centre/warehouse/showroom/delivery depot, they can’t be returned unless they have a manufacturing fault. The goods need to be returned to distribution centre as they were not delivered in the first place.
8.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Seller’s premises or its manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
9.1 Promotions cannot be used in conjunction with any other offer and only one discount code can be used per purchase.
9.2 Specific promotions exclude orders using the interest free credit payment option
9.3 Any promotional offer is valid for new orders only, placed within the timescale of the offer stated. No retrospective discount will be adhered to.
9.4 We reserve the right to refuse any order for any reason.
9.5 Should a partial refund be required for any reason, any promotional discount given becomes null and void and will be removed from the amount due to be refunded.
9.6 Discount codes are only applied to the value of the products and not to any additional services such as two man deliveries or care packages.
10: Privacy Protection
11: Applicable Law
11.1 We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England a and Wales will apply at all times.